Billing Support Analyst - Philippines

Headquarters: Philippines - remote

At Mixmax, we're building the future of how revenue teams work: smarter, faster, and more human. Our platform helps teams stay on top of every conversation by automating busywork, delivering real-time insights, and integrating with the tools they already use.

We're hiring a Billing Support Analyst in the Philippines to join our small but mighty team as one of the go-to contributors and resources for how our customers are billed. You'll resolve billing questions from start to finish, dig into the technical issues that sit underneath them, and keep our Stripe records accurate to the cent. It's part customer support, part billing operations, and part detective work.

This role reports directly to our Billing Team Lead, who reports into Head of Customer Experience. You'll work closely with Customer Support, Customer Success, Sales and Engineering across global time zones (NAMER, LATAM, EU), and you'll help shape how we use AI and automation to make billing faster and more accurate for customers.

If you check that an invoice's line items add up to its total before you read the customer's email, keep reading.

Outcomes

In your first 3 months

• Learn Mixmax's plans, pricing, billing policies and Stripe setup well enough to resolve standard billing tickets on your own.
• Own a share of the billing queue in Intercom (refunds, invoice q