Document Processor Manager

Headquarters: Tualatin, OR
URL: https://www.netvendor.com/

About the Job
We're looking for a manager to own the performance of our Document Processing team and lead the Processing Supervisors who run it day to day. This is a leader-of-leaders role: you'll set operating standards and KPIs, develop your Supervisors into stronger people managers, and drive the efficiency, quality, and retention gains that let the function scale with the business. If you think in systems, lead through others, and measure what matters, this role is for you.

This role requires on-site work at our Tualatin, Oregon office during initial training, after which the position is eligible for remote work. The ideal candidate will have experience managing a remote team distributed across multiple time zones.

Responsibilities

Leadership & Team Development

• Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams
• Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability
• Own staffing strategy, capacity planning, and workload bala