Customer Service Specialist

Join Our Team

We are looking for a customer-focused and detail-oriented Ocean Freight Customer Service Specialist to join our growing team. This role is ideal for an experienced logistics or customer service professional who enjoys building strong customer relationships, resolving complex issues, and ensuring the smooth execution of ocean freight bookings and allocation management. As the primary point of contact for our customers, you will play a key role in managing allocations, handling booking-related inquiries, supporting billing processes, and maintaining exceptional service standards across our global freight operations.

What You'll Be Doing

• Serve as the main point of contact for customer inquiries regarding bookings, allocations, contract terms, and shipment updates
• Manage day-to-day freight allocation requests and coordinate capacity requirements with the procurement team
• Provide timely and accurate information on shipment status, allocation availability, and schedule changes
• Maintain accurate customer records and case documentation within CRM systems
• Handle customer disputes related to freight rates, surcharges, contracts, and service issues
• Review and prepare customer invoices, ensuring billing accuracy and commercial compliance
• Coordinate with carriers, operations, procurement, an