Director of Group Operations Strategy & Development

📍London / Remote | 💰£112,200 - £151,800, L70 on the Operations Framework + Incentive Awards tied to your performance + Benefits ✨

⭐️ Our team

Our North Star in Operations is to deliver seamless support that builds trust, deepens loyalty, and powers Monzo’s sustainable, profitable growth.

Sitting at the very heart of Monzo Global Operations, you will work within our Group COO team, partnering closely with the Global Operations Leadership team and key Monzo stakeholders to tackle our biggest strategic priorities in pursuit of our challenging goals. You will bridge the gap between bold ambition and rigorous operational execution - turning complex challenges and priorities into clear, measurable actions to progress across UK Operations, EU Operations and Controls. In this role you will build strong relationships with leadership across Customer Operations, EU Operations, Controls, Finance, Tech disciplines and the wider Monzo team, working collaboratively to help build and deliver on our Group COO strategy and operating model.

🔑 You’ll play a key role by...

Setting the GCOO Strategy

• Shape and own the big picture: You’ll define, align, and maintain a clear strategy for the Group COO team. Making sure it covers everything across UK Ops, EU Ops, and Controls, so everyone knows where we’re heading and why.