Customer Success Manager

The Opportunity: As a Customer Success Manager at DataGrail , you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations. What You'll Do: Own the customer journey from onboarding through long-term success and retention. Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones. Drive platform adoption and customer value by helping organizations operationalize privacy best practices. Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams. Proactively monitor customer health, identify churn risks early, and drive resolution plans. Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience. Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability. Advocate for customer needs and share actionable feedback to help shape product improvements What You'll Bring: Experience in customer success, onboarding, implementation management, or customer-facing SaaS