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Dropbox
Dropbox

Customer Success Manager — Japanese & Korean Speaking (Remote)

Verified Salary
$60k - $85k
Location
Worldwide
Published
4d ago
Remote

Perks & Benefits

🌎Distributed team⏰Async workflow🏖Unlimited vacation🖥Home office budget

Headquarters: Remote - Japan

Role Description

As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR).

You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.
You will develop strong technical fluency a
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