Workforce Management Analyst

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About the Role

IQ Grow pairs every restaurant on the bundle with a Marketing Success Manager (MSM) — a dedicated human to drive sales to the restaurant. Demand has outpaced our plan, and the program now scales on the back of a fast, continuous hiring cadence. Every new MSM has to be hired, provisioned, onboarded, assigned a book of restaurants, and tracked.

This role owns that machine. You'll be the operational backbone of the MSM workforce: making sure every new hire lands with the right system access on day one, that restaurants are matched to the right MSM, and that we have a single reliable source of truth for who is in the program, what they're working on, and where the gaps are. It's an entry-level role with unusual visibility

A day in the life (Responsibilities)

• Own new-hire readiness and systems access: Drive every MSM from offer to fully operational. Submit and track access requests across Zip, Salesforce, Toast internal tools, and the marketing agent; confirm provisioning is complete before the start date; and chase the exceptions so no MSM sits idle in their first week. Build the checklist that makes this repeatable, then push to automate it.
• Facilitat