Senior Web Experience Strategist

About the Team The Business Marketing team helps organizations understand, adopt, and get value from OpenAI’s products. We work across product marketing, content, creative, and web to connect what our technology can do with the needs of the people and businesses using it. About the Role We’re looking for a Senior Web Experience Strategist to shape the customer journey across openai.com . You’ll help audiences ranging from individual developers to large enterprises discover what’s possible, find relevant information, and take the right next step. You’ll think through the full experience: how people arrive, explore products and use cases, learn through content, and move toward getting started or speaking with OpenAI. You’ll shape how navigation, content, and storytelling connect across the site, including deeper pages and transitions into product and sale-led experiences. This is a senior individual contributor role focused on audience needs, product understanding, and experience strategy. You’ll partner with Web, Design, Content, Product Marketing to build, test, and improve these journeys. This role is based in San Francisco and in office three days a week. In this role, you will: Define audience journeys. Understand visitors’ needs and create paths from discovery and learning through evaluation, adoption, and deployment. Connect the website experience. Shape navigation, information architecture, and connections across products, use cases, stories, and resources, wherever som