Order to Cash Operations Lead

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are looking for an experienced OTC lead to help scale OpenAI’s EMEA order management, billing and AR operations, as our commercial business and customer base continue to grow. As a senior individual contributor within the team, you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will assist with improving processes, policies and rigor to ensure our workflows and systems are complete and accurate. This role will have a strong AI, automation, and process-transformation mandate. You will help define how AI and modern tooling can improve order processing, billing, risk identification, customer outreach, reporting, and exception management. You will partner closely with Finance Systems, Product, Engineering, and operational teams to translate these opportunities into scalable workflows that reduce manual effort while maintaining strong judgment, controls, and customer experience. You will also work closely with Billing Operations, Cash Application, Sales, Deal Desk, Customer Success, Legal,