Hub Supervisor (6 months contract)

Location: Calgary Hub, 134-610 Aero Drive NE, Calgary, AB, T2E 3R1 Shift: Saturday, Tuesday, Wednesday and Thursday 5AM to 3PM S'more about the team: Reporting directly to the site Hub Manager, the Delivery Operations Supervisor will provide on-shift leadership to staff and will oversee all Hub-related activities, including sortation operations, vehicle loading, and on-road delivery operations. Providing front-line leadership, you will own the day-to-day operations of the business, coordinate vehicle capacity, and serve as the primary support person for hourly staff. Safety is of the utmost importance at HelloFresh and you will be responsible for fostering a culture of safety, reporting, and ensuring all policies and procedures are followed. You will help shape and scale an industry-leading chilled last-mile delivery operation in your region, delivering thousands of freshly produced meal boxes directly to our customers each and every day. Lettuce share what this role will be responsible for: Manage a team of Warehouse Associates and Delivery Associates to meet quality standards, achieve performance metrics, and execute the delivery processes end-to-end Accountability for health & safety compliance, recordkeeping, reporting and investigation Meeting and exceeding service KPIs, and responding to customer service requests and escalations<