Delivery Coordinator (all genders)

About the Team As a Delivery Coordinator, you will play a pivotal role in ensuring the smooth and efficient execution of day-to-day home delivery operations across multiple Delivery Service Partners (DSPs). This role involves managing a wide range of operational variables, from ensuring route coverage and delivery performance to maintaining service quality in line with our customer promise. You will use a variety of systems and tools, including live tracking, EPOD (Electronic Proof of Delivery) monitoring, and data analysis platforms, to identify trends, resolve issues, and continuously improve operational performance. You will build strong relationships with DSPs, internal Logistics teams, and key stakeholders across the business, always keeping our customers at the heart of what we do. We are looking for someone with a hands-on, problem-solving mindset, a genuine commitment to learning, and an egoless, collaborative approach—someone who can prioritise effectively and remain focused on long-term operational success. What You’ll Be Doing Oversee daily delivery operations, ensuring all routes are efficiently covered by DSPs. Monitor live delivery systems and proactively address operational challenges in real time. Review EPOD images and performance data to ensure service quality consistently meets customer expectations. Escalate unresolved or critical issues to the