Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid)

We are digitalising one of Europe’s largest and most heavily regulated industries. The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR. With Packa , we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast. What you can expect at Packa Ownership: You take on real responsibilities from day one and work closely with an experienced, highly motivated founding team. Learning curve: You learn SaaS onboarding, data integration and customer communication hands-on — with a real area of responsibility, not just busywork. Hybrid working: You will work in a great office in Berlin-Prenzlauer Berg. Flexibility: Flexible hours around your studies — 15–20 h/week, starting as soon as possible. Appreciation: We believe in fair compensation and you will benefit from a clear path for growth and development. Impact: Your work directly helps new enterprise customers go live on Packa. Your tasks You support the technical onboarding of new customers: preparing, mapping and verifying data from ERP systems, CSV/Excel files and SFTP. You help run gap analyses of customer data structures and ensure a clean, complete migration into Packa. You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our packaging specialists where needed. You support tenant/user co