Operations Manager (London)

Working hours: Mon - Fri Location: 100% on-site in Hatton Garden, London About Nivoda 🚀 Nivoda is on a mission to transform the $350 billion global jewelry industry. We're building the operating system for the industry — a marketplace that connects diamond and gemstone suppliers directly with retailers, giving both sides a faster, more transparent, and more efficient way to trade. Today, Nivoda processes over $300M in annual transactions and continues to grow at an extraordinary pace, with teams based in London, New York, Hong Kong, Mumbai, and beyond. Our Mission 🎯 Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them. About the Role 🤔 We're looking for a highly proactive, operationally sharp, people-first Operations Manager to lead fulfilment performance at our UK hub. You'll set clear expectations, enforce standards, and drive accountability across intake, QC, shipping, and returns while building strong relationships with key suppliers, partners, and carriers. This is a hands-on, full-accountability role: you'll own performance and culture within the hub, build on an already-established foundati